Windows 10 May 2019 Update has these problems but Microsoft is working on a fix

Windows 10 May 2019 Update is now available for users to download.

Last week Microsoft announced the much anticipated upgrade had released for everyone after having debuted for members of its Insider Programme the previous month.

The new software boasts a legion of new features that Microsoft has designed to run as flawlessly as possible.

However, just like any new piece of software bugs are present, some of which have been detailed by Microsoft along with workarounds for them.

The American tech giant has created a page that lists all active and resolved issues for the May 2019 Update; a wide range of problems are detailed, the three most notable of which will be outlined by Express.co.uk.

Windows Sandbox

Windows Sandbox is a nifty piece of software designed to test what Microsoft dubs “untrusted” programmes.

Essentially, the software creates an isolated desktop environment so if an app is opened and does contain malicious code, in theory it will not adversely affect a user computer.

However, Microsoft has declared the app may fail to start for users, presenting the error code “0x80070002”, if their system language is changed while installing the May 2019 Update.

The American tech giant is aware of the issue and is “working on a resolution” that is estimated to be available “in late June”.

Computer brightness

Microsoft has stated itself, and Intel, have found a “driver compatibility issue” on some PCs that will cause any brightness changes not to take effect.

Essentially, when a user presses toggles to alter brightness, the Microsoft interface will showcase an increase or decrease as taking place, but the computer’s panel itself will not change.

Although the American tech giant has stated it is working on a resolution to the problem, it has advised users restart their devices to apply brightness changes in the meantime.

Microsoft said: “Microsoft and Intel have identified a driver compatibility issue on devices configured with certain Intel display drivers.

“After updating to Window 10, version 1903, brightness settings may sometime appear as if changes applied took effect, yet the actual display brightness doesn’t change.

“To safeguard your update experience, we have applied a compatibility hold on devices with certain Intel drivers from being offered Windows 10, version 1903, until this issue is resolved.”

Dolby Atmos audio not working

Microsoft has warned users after upgrading to the Windows 10 May 2019 Update they may be unable to harness Dolby Atmos for a home theatre setup or headphones.

The firm has explained the situation stems from an issue with a Microsoft Store licensing component.

The Redmond-based company said: “After updating to Windows 10, version 1903, you may experience loss of audio with Dolby Atmos for home theatre (free extension) or Dolby Atmos for headphones (paid extension) acquired through the Microsoft Store due to a licensing configuration error.

“This occurs due to an issue with a Microsoft Store licensing component, where license holders are not able to connect to the Dolby Access app and enable Dolby Atmos extensions.

“To safeguard your update experience, we have applied protective hold on devices from being offered Windows 10, version 1903 until this issue is resolved. This configuration error will not result in loss of access for the acquired license once the problem is resolved.”

Microsoft has stated it is working on a remedy for the issue that is estimated to release in June.

A full list of problems with the Windows 10 May 2019 Update can be accessed here.

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