Bus driver STORMS OFF after blazing five-minute row with passengers

Moment bus driver STORMS OFF his vehicle after blazing five-minute row with passengers who had been told they could use their tickets on his service

  • The altercation started on Watford High Street in Watford, Hertfordshire
  • The driver becomes increasingly volatile as he swears and points at passengers
  • Eventually, he storms off the bus into the street followed by angry customers

An Arriva bus driver was caught on camera shouting and swearing at passengers after refusing to let them on the bus despite them having valid tickets.

The video was captured on Watford High Street in Watford, Hertfordshire, at 4.16pm by a passenger trying to get on board who wishes to remain anonymous. 

She claims that a group of passengers who had been on a separate bus were told to get on the one in front which would be leaving sooner.

In the footage, the driver who is dressed in the company’s blue uniform is standing at the doors of the number 10 service and is refusing to let the group on. 

Despite members of the public trying to calmly explain the situation to the driver, he continues to block them from boarding. 

He can be heard shouting: ‘Off. Off. Get on that other bus you were on.’

An Arriva bus driver was caught on camera shouting and swearing at passengers after refusing to let them on the bus despite them having valid tickets

The video was captured on Watford High Street at 4.16pm by a passenger trying to get on board who wishes to remain anonymous

Unnerved bus passengers who were already seated can be seen exiting the bus as the verbal assault continued. 

The driver then takes a few steps back and stands with his hand on his hip before saying: ‘Legally I can do this’.

He opens the door to the driver’s seat and sits down before pointing his finger agitatedly at those customers trying to get on.

The woman filming the video tries to reason with the irate driver and even offers to pay for a new ticket despite already having bought a return. 

Although the driver sets off and merges into traffic he continues to argue with the passenger.

Despite members of the public trying to calmly explain the situation to the driver, he continues to block them from boarding

The 37-year-old woman filming the video tries to reason with the irate driver and even offers to pay for a new ticket despite already having bought a return. The driver sets off into traffic despite the ongoing altercation

A second member of the public who was already seated hurriedly rushes across the view of the camera to intervene and support the female customer. 

As the argument rages on, the bus driver stops the vehicle and can be heard to say: ‘This bus isn’t moving until you sit down.’

He goes on to say: ‘If you carry on filming, I’ll get you done… You can’t film me.’

When the driver pulls into the next stop he suddenly opens the bus doors and storms off the bus.  

The remaining passengers which includes a group of elderly women are left stranded and they too decide to get off the bus.

The altercation continues outside the local shops as angry customers approach the driver in the street.

The row can still be heard as the woman escapes the quarrel by boarding another bus. 

The 37-year-old woman who took the video said: ‘I took a bus from outside Watford hospital after work going towards Watford junction.

‘The bus driver stopped down Watford High Street and the driver said unfortunately they will have to wait another 15-20mins before the bus takes off again and that they should go on to the bus in front as that is likely to leave quicker.

‘Some of us went onto the other bus in front, both buses were the same company.

‘We tried to explain to this new driver we’ve been told to go onto this bus and that the previous driver had ripped our return tickets as we had started our return journey back.

When the driver pulls into the next stop he suddenly opens the bus doors and storms off the bus

The remaining passengers which includes a group of elderly women are left stranded and they too decide to get off

‘He said I’m not going to take you because the ticket is ripped but I said I’ll pay for a new ticket but he was having none of it.

‘He came out of him cab and back in.

‘Right at the end of the video he walked off the bus. I’m lucky I have money to continue my journey what if I didn’t have any money or if I was a child being left on a driverless bus.

‘There were elderly passengers on the us too. He just stormed off the bus.

‘The other customer on the bus said he’s done it in the past (can be heard in video).

‘After I stopped recording.. I needed to catch a train so I got off and got another bus so that I don’t miss my train.

‘His behaviour was intimidating, he slammed the door and got off the bus. It’s absolutely worrying.

‘I don’t use public transport much but my heart goes out to other who use buses on a regular basis.

‘He needs to behave in public.’

The altercation continues outside the local shops as angry customers approach the driver in the street. The bus company now says it is investigating the incident 

Gavin Hunter, area managing director for Arriva Southern Counties, said: ‘We expect the highest standard of public service from our bus drivers.

‘The comfort of our passengers and employees is our first priority. 

‘We’re concerned to hear of this incident and we are currently investigating what took place.’

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