Netflix down after surge in customers thanks to coronavirus lockdown

Streaming giant Netflix has gone done as millions of customers are forced to stay at home and self-isolate.

Customers say the issues are affecting both the site and the Netflix app.

Social media users said they were earlier receiving error codes when trying to log into the streaming service, including "Error NSES-500," which Netflix describes as typically pointing to a "network connectivity issue that is preventing your device from reaching the Netflix service".

Some who were unable to access the website say they have been able to do so through other platforms such as smart TVs.

Netflix's customer-support team responded to reports of issues in a tweet, writing: "We are currently looking into this situation and working towards a fix."

Troubleshooter Down Detector showed a number of issues with Netflix around the world, although they were largely focused in Europe.

Netflix's status page – where the company informs customers if it knows there is a problem – doesn't mention anything about the site being down.

But it has admitted that due to the coronavirus outbreak, it could be slower to respond than normal.

"Due to the COVID-19 crisis thousands of our customer support agents are now having to work from home, making it harder to support your calls," it said.

"So we are seeing higher than normal wait times."

The site has seen a surge in demand in recent weeks in the wake of the coronavirus pandemic.

Netflix said that the site is no longer running phone help due to the strains on the system, and is only offering live chat and online support.

"We're sorry for the inconvenience and thanks for your patience," the message reads.

Netflix is one of a number of streaming services that announced it would reduce the quality of its streams to try and cope with the extra numbers caused by more people working from home and staying in during the coronavirus outbreak.

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It said it would drop video quality in Europe, reducing bandwidth usage by a quarter.

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  • Netflix
  • Coronavirus

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