Terrible Virgin Media broadband? You could soon be owned £100

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Virgin Media has announced a new incentive that it hopes will make sure every corner of your home gets speedy broadband. The new WiFi Guarantee, promises to beam a solid internet connection around the entire property.

Ultimate VOLT with £200 cashback

Virgin Media O2 offers a plan that brings together the best bits of both brands. Customers will enjoy some of the fastest home broadband speeds available – with downloads over 1,000Mbps. Sky Cinema and Sky Sports HD on the wireless Virgin TV 360 boxes. And an unlimited O2 SIM card with free data roaming in 75 countries around the world. It’s everything you could want. There’s also free Netflix

18-month contract | £35 setup fee

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If things drop to a snail’s pace, Virgin will try and boost things via its WiFi pods and if that doesn’t work then customers will receive £100 credit back on their account. The Intenet Service Provider (ISP) wants to make sure every room gets at least 20Mbps speeds – that’s easily enough to stream Netflix and YouTube in 4K.

This new guarantee will be included at no extra cost on the firm’s premium Gig 1 broadband and all Volt bundles.

Customers who are currently on cheaper M50 to M500 Fibre packages (without Volt) can add the guarantee for an extra £8 a month. Along with the Wi-Fi guarantee, Virgin Media says that it has also revamped its Connect app.

This application now comes with enhanced features which include the option to test signal strength room-by-room.

There’s also the ability to manage devices that are connected to their home network – including pausing a WiFi connection to individual devices – and access in-app customer support should they need help to resolve any problems.

Speaking about the new update, Jeff Dodds, Chief Operating Officer at Virgin Media O2, said: “Delivering fast and reliable broadband is at the heart of our business. We know how important seamless connectivity is, and as our customers’ needs evolve beyond just speed, we’ll continue to enhance our products and services to ensure we meet those needs.

“Virgin Media’s new WiFi guarantee goes hand-in-hand with its self-optimising hubs and signal boosting mesh WiFi Pods to offer customers complete peace of mind that they’ll get reliable WiFi in every room or money back.”

Along with this update, Virgin has also just announced a new deal that’s offering £200 cashback on certain plans including Bigger Movies, Bigger Sports or the Ultimate Volt plan.

This big incentive means some customers will get the first three months of their new contract totally free.

It is running all week and you can find full details about this Virgin Media offer here.

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