Virgin launches £15 deal for Universal Credit claimants – see if you’re eligible

Virgin Media has launched a new broadband service for Brits facing financial struggles and claiming Universal Credit.

The new package will offer hassle free internet for those households struggling to make ends meet.

The latest official figures from the Department for Work and Pensions show that on October 8, 2020, there were 5.7 million people on Universal Credit across the UK – an increase of 2% from September 2020.

And of those, 39% of claimants were ‘searching for work’.

So whether it is scouring the jobs market or keeping in touch with loved ones during lockdown, it is clear that reliable internet is vital for Brits.

Virgin has launched a new Essential Broadband package with a speed of 15Mbps and a fixed-price of £15 per month.

The plan has no fixed-term contract length and no price changes for customers while Universal Credit payments are being received.

How to apply

Existing customers can get the plan by completing a form on Virgin’s website.

You will have to provide proof of your Universal Credit status by sending a picture of your account.

Eligible customers will then receive confirmation that their application has been successful, Daily Record reported.

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The introduction of this new product is the latest initiative from Virgin Media following previous proactive steps designed to help and support vulnerable customers.

Virgin Media has also taken action during the COVID-19 crisis to give customers the connectivity, data, entertainment and flexibility needed.

This included providing 10GB of mobile data at no extra cost; introducing more kids and entertainment programming; removing data caps on any broadband plans that still had them, and giving customers more flexibility over their services such as the ability to temporarily pause sports subscriptions when live events were suspended.

Jeff Dodds, Chief Operating Officer at Virgin Media, said: “The launch of our Essential broadband service is about supporting customers who are experiencing financial difficulty and uncertainty. We all know how important connectivity is right now to our day to day lives, so this reliable, hassle-free service will help people to get online and carry out essential activities.

“This is the latest step in a series of industry-leading measures we have introduced for vulnerable customers. This includes providing annual package reviews, more flexible bill management and is on top of action we have taken to keep our customers connected during the pandemic.

“We are committed to supporting our customers and will continue to play our vital role in keeping the country connected in these difficult times.”

The offer operates on a 30 day rolling contract basis.

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